OmniHub Integrated Solutions Quality Policy

Policy ID: OHIS-QP-001 | Version: 1.2 | Date: 21 February 2025

Omnihub Quality Policy

At Omnihub, quality is the foundation of everything we do across our services:

  • Logistics Management
  • HVAC Contracting & Maintenance
  • Business Advisory & Consulting
  • Manpower & Staff Augmentation
  • Facilities Management
  • Turnkey Project Support

We are committed to delivering excellence, integrity, sustainability, and continuous improvement to exceed our stakeholders’ expectations.

1. Leadership & Commitment

  • Establish, maintain, and improve a Quality Management System aligned with ISO 9001:2015.
  • Integrate quality with environmental stewardship to support sustainable practices.
  • Foster a culture of accountability and continuous improvement.

2. Customer Focus

  • Understand and meet client needs through customized, reliable solutions.
  • Maintain a 95% client satisfaction rate via timely delivery and transparent communication.
  • Support clients’ sustainability goals with eco-friendly services.

3. Employee Empowerment

  • Promote continuous learning and professional growth with regular training programs.
  • Encourage employee participation in sustainability initiatives.

4. Supplier & Partner Excellence

  • Partner with reputable suppliers who meet quality and sustainability criteria.
  • Conduct ongoing assessments to ensure compliance and performance.

5. Compliance & Ethics

  • Adhere to all applicable regulations, standards, and ethical practices.
  • Maintain environmental compliance consistent with legal and Vision 2030 targets.

6. Sustainability & Environmental Responsibility

  • Implement energy-efficient technologies and reduce waste.
  • Promote renewable energy initiatives and eco-friendly operations.

7. Continuous Improvement & Innovation

  • Regularly evaluate and enhance processes through innovation and best practices.
  • Incorporate latest technologies to improve quality and sustainability.

8. Community Engagement

  • Support community development and sustainability projects.
  • Encourage employee volunteerism aligned with our values.

9. Stakeholder Communication

  • Maintain open, transparent communication with all stakeholders.
  • Use feedback to align services with expectations and market demands.
  • Use feedback to align services with expectations and market demands.

10. Quality Assurance & Performance Monitoring

  • Track KPIs including client satisfaction, project delivery, environmental impact, and compliance.
  • Perform regular audits and reviews to identify improvement opportunities.

11. Risk Management & Resilience

  • Identify and mitigate risks to ensure business continuity and quality delivery.

12. Information Security

  • Protect data integrity and confidentiality in line with ISO/IEC 27001 standards.

Quality Objectives (SMART)

Table 13.1: Detailed SMART Objectives, Targets, and Timelines for Quality Assurance
Objective Target Actions Timeline
Enhance Customer Satisfaction 95% satisfaction rate Conduct surveys, address feedback Annual
Improve Operational Efficiency Reduce project delivery time by 15% Streamline workflows, automate 12 months
Promote Sustainability Cut carbon footprint by 10% Adopt energy-efficient tech Annual
Foster Employee Development 100% complete 25 training hours Provide training & track Annual
Expand Market Reach Win 5 new major contracts Marketing, referrals Annual
Ensure Compliance 100% regulatory adherence Quarterly audits, training Ongoing
Drive Innovation Launch 2 new services/tech R&D and partnerships Annual
Strengthen Risk Management Implement risk framework Assessments and protocols Q3 2025
Improve Supplier Performance 98% on-time delivery Performance reviews 12 months
Enhance Information Security Zero breaches, ISO 27001 Cybersecurity measures Year-end
Increase Financial Performance 20% revenue growth Pricing and cost optimization Annual
Boost Community Engagement 3 community projects Partnerships and volunteering Annual

Implementation & Monitoring

  • Quality objectives integrated into departmental and individual KPIs.
  • Regular tracking via management systems; monthly and quarterly reporting.
  • Annual reviews to adjust objectives based on business and market needs.
  • Clear ownership of objectives to foster accountability.
  • Use feedback and data for continual process improvement.